nat24 Terms & Conditions

These Terms apply to all registered players of the nat24 platform, to all visitors browsing the nat24 website without a registered account, and to all persons who interact with nat24 through any supported channel including email support. By accessing any part of the nat24 website, you acknowledge that you have read and agreed to these Terms in their entirety.

nat24 operates as an online casino and sports betting platform serving the adult population of Bangladesh. The platform is accessible in English and all financial transactions are conducted in Bangladeshi Taka (BDT). nat24 is committed to providing a fair, secure, and responsible gaming environment for all eligible players.

These Terms are governed by and construed in accordance with applicable international online gaming standards. nat24 makes no representation that the platform is appropriate or available for use in jurisdictions other than Bangladesh. Players accessing nat24 from outside Bangladesh do so at their own risk and are solely responsible for compliance with any local laws that may apply to them.

nat24 reserves the right to refuse service, suspend accounts, or terminate access to the platform at its sole discretion, including in cases where the platform determines that a player has violated any provision of these Terms, has provided false or misleading registration information, or poses a risk to the integrity of the platform or other players.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between nat24 and the player. In the event of any conflict between these documents, these Terms take precedence unless otherwise stated.

Language and Interpretation

These Terms are written in English. English is the authoritative language for interpretation of all clauses. Any translation of these Terms into another language is provided for convenience only and does not alter the meaning of the English original. In the event of any ambiguity or dispute, the English text shall prevail.

Amendments to These Terms

nat24 may amend, update, or replace these Terms at any time without prior individual notice to players. The revised Terms will be published at https://nat24.app/terms-conditions with an updated "Last Updated" date. It is the player's responsibility to review the Terms periodically. Continued use of the nat24 platform after any amendment constitutes full acceptance of the updated Terms.

To participate in any gambling activity on the nat24 platform, you must first create a registered player account. Registration is free of charge. By completing the registration process, you enter into a binding agreement with nat24 governed by these Terms.

Registration Requirements

At the time of registration, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, a valid email address, and a mobile number associated with your bKash or Nagad wallet where applicable. nat24 is entitled to verify this information at any time and to request supporting documentation as part of the KYC process.

You must not register using false, fictitious, or borrowed identity information. You must not register on behalf of another person. Providing false registration information is a material breach of these Terms and will result in permanent account closure and forfeiture of any balance held.

One Account Policy

Each player is strictly permitted to hold one registered account on nat24. Opening multiple accounts — whether under the same name, the same email address, the same device, the same IP address, or the same payment method — is prohibited. nat24 employs automated and manual detection systems to identify duplicate accounts. Where duplicate accounts are identified, all accounts will be suspended and any associated balances voided. Players who believe they have inadvertently created a duplicate account must contact [email protected] immediately to resolve the situation.

Account Security

You are solely and entirely responsible for maintaining the confidentiality of your nat24 username and password. You must not share your login credentials with any third party under any circumstances. nat24 staff will never ask you for your password by email, chat, or telephone. Any losses or damage arising from your failure to keep your credentials confidential are your sole responsibility. If you suspect your account has been accessed without your authorisation, you must notify nat24 immediately at [email protected] so that appropriate security measures can be applied without delay.

KYC Verification

nat24 is required to conduct Know Your Customer (KYC) verification before processing any withdrawal request. KYC verification requires the submission of government-issued photo identification, proof of residential address (such as a recent utility bill or bank statement dated within 90 days), and in some cases proof of the payment method used for deposits. Failure to complete KYC verification within a reasonable time frame will result in withdrawal requests being placed on hold until documentation is provided.

nat24 offers a range of bonuses and promotional incentives to eligible players in Bangladesh. All bonuses are subject to the conditions set out in this section and to any additional terms communicated at the time the specific promotion is offered. In the event of any conflict between the general bonus terms below and the specific terms of a promotion, the specific promotion terms shall prevail.

Welcome Bonus

New players who register a nat24 account and make their first qualifying deposit are eligible to receive a welcome bonus of 100% up to ৳20,000. The welcome bonus is credited to the player's bonus wallet upon completion of the qualifying deposit. The welcome bonus is subject to a wagering requirement, which means the bonus amount must be wagered a specified number of times on eligible games before any associated winnings can be withdrawn. The specific wagering multiplier applicable to the welcome bonus will be stated on the promotions page at the time of the offer.

General Bonus Conditions

• Bonuses are available to players aged 18 years and above only.
• Each player is entitled to claim a welcome bonus once only. Attempting to claim the welcome bonus more than once using multiple accounts is considered bonus abuse and will result in account termination.
• Bonus funds must be wagered in accordance with the stated wagering requirements before they can be converted to withdrawable cash.
• nat24 reserves the right to withdraw or cancel any bonus at any time if there is reasonable suspicion of bonus abuse, exploitation of the bonus system, or a breach of these Terms.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• Reload bonuses, cashback offers, free spins, and seasonal promotions are subject to their own specific terms and conditions published at the time of the promotion.
• nat24 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice.

Bonus Abuse

nat24 actively monitors player activity for signs of bonus abuse, including but not limited to: placing low-risk bets to satisfy wagering requirements without genuine play intent, using multiple accounts to claim the same promotion, exploiting technical errors or pricing mistakes in bonus structures, and coordinating with other players to manipulate bonus outcomes. Accounts found to be engaged in bonus abuse will have all bonuses voided, and any winnings derived from abusive bonus activity will be confiscated. nat24 may permanently close such accounts without appeal.

Players may request voluntary closure of their nat24 account at any time by contacting [email protected]. Account closure requests are processed within one business day. Prior to closing an account, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to the player's verified payment method.

Voluntary Self-Exclusion

If you wish to take a break from gambling, nat24 offers self-exclusion periods of 1 week, 1 month, 6 months, and permanent exclusion. Self-exclusion takes effect immediately upon request and locks the account for the full chosen period. Requests to reverse a self-exclusion before the end of the chosen period will not be honoured. Permanent self-exclusion results in irreversible account closure. To request self-exclusion, use the tools available in your account settings or contact [email protected].

Closure by nat24

nat24 reserves the right to suspend, restrict, or permanently close any player account at its discretion for any of the following reasons, without limitation:

• Breach of any provision of these Terms.
• Provision of false, fraudulent, or unverifiable identity or payment information.
• Confirmed or suspected underage gambling.
• Fraudulent activity, collusion, or bonus abuse.
• Suspicious transaction patterns that trigger nat24's anti-money-laundering monitoring.
• A court order, regulatory instruction, or law enforcement request.
• Prolonged account inactivity in accordance with nat24's dormant account policy.

Where nat24 closes an account due to a breach of these Terms, any balance held in the account may be forfeited in full. nat24 will communicate the reason for closure to the player by email where it is legally permissible to do so.

Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of 12 months. nat24 will send a reminder email to the registered address before applying any dormant account fee. Dormant account fees, where applicable, will be applied at a rate published in the active promotions section of the platform and will not reduce the account balance below zero. Players may reactivate a dormant account by logging in and contacting [email protected].